Complete Complaint:I fell at the rear of to my financial XX/XX/XXXX and you will called Caliber toward XX/XX/XXXX to talk about just what my possibilities were to remove the default. For every single XXXX ( personnel id XXXX ), I’m able to expand my forbearance otherwise submit an application for losings minimization and you will she’d post records to my household. Into the XX/XX/XXXX XXXX ( staff id XXXX ) reported that my personal deferment agreement is actually due right back from the XX/XX/XXXX having home financing commission owed XX/XX/XXXX. We never ever received so it contract neither did We receive any cell phone calls in the a potential deferment. Into the XX/XX/XXXX, XXXX ( employee id XXXX ), reported that if i was not able to build a fees upcoming I would personally have to make an application for loss minimization. I told XXXX our very own difficulty is fixed so we you certainly will resume repayments XX/XX/XXXX however, XXXX mentioned that was not an alternative therefore i submitted my personal paperwork into XX/XX/XXXX. To the XX/XX/XXXX a page try shipped stating my personal obtain direction try refuted because of myself not recognizing brand new deferment option. My mortgage lender pressed me personally into a strategy that we couldn’t follow, pressuring us to sign up for an option simply to end up being refuted. You will find simply observed the new tuition out-of my mortgage company and usually today remain homeless.
Grievance Details:
In order to have the offer finished i necessary to From the that time we were unable to result in the path payments.
Subsequently our problem has changed you want to grab Quality upon the offer. Now that we could pay for it Quality would like to carry out a great ( DIL ). Actually every Quality only has become finding doing an excellent DIL for years now. We had been really amazed whenever Quality given you the borrowed funds Modification. Pleasantly surprised. Now that we are able to afford it we believe they do not require us to Modify the financing. We think the borrowed funds modification promote of the Caliber try a phony render it understood we could not pay the money at day so they really given it to help you you. Given that we are able to manage they they will not provide it with to us. We believe Caliber is truly regarding the real estate industry maybe not the borrowed funds organization. They normally use the fresh ( DIL ) to amass services following promote the fresh new on their sibling providers this new XXXX XXXX XXXX at a discount then the Believe resells they at the an income. We think the latest Fed makes entire so you’re able to Quality to your losses toward loan and are usually ripping of one’s taxation Payer on the a major League level. You need to read the which.
Ailment Details:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained https://paydayloancalifornia.net/clovis/ that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.